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Add text Privacy Policy

Effective Date: 01/01/2026

Prime Service Ohio (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you interact with our services, website, and SMS text messaging communications.

By using our services or providing your information, you consent to the practices described in this Policy.

⸻

SMS/Text Message Communications

Prime Service Ohio uses SMS (text messaging) solely for business-related communications, including but not limited to:

• Responding to service inquiries

• Providing estimates

• Scheduling appointments

• Sending job updates

• Customer service communication

Message frequency may vary. Message and data rates may apply.

Consent

By providing your phone number and opting in, you consent to receive SMS messages from Prime Service Ohio. Consent is not a condition of purchase.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact us directly at (614) 549-1654.

⸻

Information We Collect

We may collect the following personal information when you voluntarily provide it to us:

• First and last name

• Phone number

• Email address

• Mailing or service address

• Details related to your service request

• Billing and payment information (when applicable)

We do not collect personal information unless you voluntarily provide it to us.

⸻

How We Use Your Information

Personal information is used strictly for legitimate business purposes, including:

• Communicating with customers

• Preparing estimates

• Scheduling and performing services

• Processing payments

• Providing customer support

⸻

Data Sharing

Prime Service Ohio does not sell, rent, or share personal information with third parties for marketing purposes.

Information may be shared only with service providers as necessary to operate our business (such as scheduling or communication platforms), and only to the extent required.

⸻

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

⸻

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Request access to the personal information we collect

• Request deletion of your personal information, subject to legal exceptions

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information

• Limit the use of sensitive personal information

• Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information below.

⸻

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

⸻

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Prime Service Ohio

Phone: (614) 549-1654

Website: www.primeserviceohio.com

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Privacy policy

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